1. Applications Covered
This Privacy Policy applies to the following applications:
- Merchant App used by merchants to create and manage parcel delivery requests
- Driver App used by delivery drivers to accept and complete delivery tasks
2. Information We Collect
2.1 Information You Provide
We may collect the following information during registration and use of the Applications:
- Name
- Phone number
- Email address
- Login credentials
- Business details (Merchant App)
2.2 Delivery Information
- Pickup and delivery addresses
- Parcel details
- Delivery status and timestamps
2.3 Location Information (Driver App)
The Driver App collects real time and background location data to enable delivery tracking, route management, and driver safety.
Background Location Usage
Location data is collected in the background only while a driver is logged in and actively performing delivery related tasks. Location tracking stops when the driver logs out or becomes inactive.
Why we collect location
Parcel tracking, accurate delivery updates, route support, and safety features for drivers and parcels.
2.4 Device and Usage Information
- Device type and operating system
- IP address
- App usage logs
- Crash and diagnostic data
3. Information Collected by User Type
Merchant App
- Merchant profile and contact information
- Delivery request details
- Customer delivery addresses
Driver App
- Driver identification and contact information
- Delivery activity records
- Real time and background location data during deliveries
4. How We Use Information
We use collected information to:
- Operate and manage delivery services
- Authenticate users
- Process and track deliveries
- Improve service quality and safety
- Send service related notifications
- Comply with legal obligations
5. Location Data Usage and Disclosure
Location data is used strictly for delivery operations and safety purposes.
- No location data is sold
- No location data is used for advertising
- No location data is shared for marketing purposes
6. Data Sharing
We may share information only in the following cases:
- Between merchants and drivers to complete deliveries
- With trusted service providers supporting app infrastructure
- When required by law or legal process
- To protect the rights, safety, or property of users or the platform
7. Data Security
We implement appropriate technical and organizational security measures, including encryption and access controls, to protect user data.
However, no internet based system can be guaranteed to be completely secure.
8. Data Retention
We retain personal and delivery information only for as long as necessary to provide the service, comply with legal requirements, and resolve disputes.
9. User Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for location access (service functionality may be limited)
10. Children's Privacy
Our Applications are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
11. Third Party Services
The Applications may use third party services such as mapping, analytics, or crash reporting tools. These services operate under their own privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
13. Contact Information
If you have any questions about this Privacy Policy, please contact us:
Company Name: Redorch Technology Ltd.
App Name: Deliver Ease
Email: hello@redorch.com
Address: 4/B, Malibagh Chowdhury Para, Shahid Baki Rd, Dhaka 1219
Country: Bangladesh
Contact: hello@redorch.com, 4/B, Malibagh Chowdhury Para, Shahid Baki Rd, Dhaka 1219, Bangladesh